✓

Call answered

0 seconds on hold

Appointment booked

Tue 12 · 10:30 · Physiotherapy session

You trained to heal,
not to manage schedules.

The AI administrator for physiotherapy centres.

No need to change your software GDPR compliant

Try it right now →

Healthcare centres that no longer keep anyone waiting

Most clinics still run their front desk the way they did twenty years ago.

Busy lines, dropped calls and an overwhelmed team. And worst of all: gaps in the schedule and waiting lists that keep growing. It isn’t a people problem — it’s a capacity problem.

30%

of calls are lost to overloaded, poorly managed or unavailable switchboards.

1 in 3

patients not reached on the first attempt never call back: they go elsewhere.

19%

of confirmed appointments end in a “no-show” for lack of reminders.

Sources: Ministry of Health (Spain), Elsevier Health Studies, Dialog Health · National press, 2025.

New Customer Service Law 10/2025

Answering 95% of calls in under 3 minutes, with a human operator available and in co-official languages — is no longer optional.

up to €1Min fines

The same problem feels different depending on your center.

That’s why ToniAgent isn’t a generic solution: it adapts to what really costs you time and money today.

01 / 03 — scroll ↓ — swipe

You leave the patient to pick up the phone

Every call interrupts the appointment and breaks the connection with the person in front of you.

You end the day managing the schedule

Confirming, moving and rebooking appointments steals the hours that should be for rest.

✓

With ToniAgent: you only attend to the person in front of you

The agent takes every call and books appointments in your schedule. You never touch the phone.

Front desk overwhelmed at peak hours

When five calls come in at once, four patients wait or hang up.

Sick leave and staff turnover

Every absence leaves a gap you cover with overtime or unanswered calls.

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With ToniAgent: unlimited capacity without hiring

It answers every call at once, with no leave or breaks, and passes only what matters to the front desk.

No budget for more administrative staff

The supervisor ends up doing admin tasks to make up for the lack of staff.

Complaints about service and long waits

Multiple services, multiple schedules and a patient who just wants someone to pick up the phone.

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With ToniAgent: one agent per service, one central panel

It scales by specialty, integrates with your systems and gives the supervisor control back.

What if all of that could be solved
without hiring anyone else…

Your AI front-desk assistant, Marta: she attends to your patients by phone and WhatsApp so naturally that many can’t tell whether they’re talking to a person or an AI.

Answers instantly

Every call is answered on the first ring. No queues, no waiting, no collapse at peak hours.

Manages the schedule

Books, reschedules or cancels appointments directly in your center’s calendar, by phone and WhatsApp.

Answers common questions

Opening hours, location, test preparation, documentation… resolved without transferring anyone.

Transfers to a human

When a call needs it, it hands over to your team. The recording and the summary stay in the panel.

Confirms and reminds

Sends confirmations and reminders by SMS and WhatsApp. Goodbye to no-shows.

Speaks their language

Catalan, Spanish, English, Chinese, Arabic and more. Every patient, attended in their own language.

Try it right now

ToniAgent’s AI front-desk assistant answers this number on the first ring, 24/7. Talk to her like a patient would.

+34 930 345 413

Scan to call

Hear it resolve a real call, step by step.

The phone rings

The patient calls the same number as always. ToniAgent answers on the first ring.

Understands and converses

It understands free-form answers — not menus — and holds a natural conversation.

Acts on your schedule

Creates, moves or cancels the appointment in your software in real time, with no human intervention.

Confirms and logs

Sends the confirmation by WhatsApp and logs everything in your control panel.

ToniAgent

On call · 00:41

Hello, I wanted to change my session on Thursday.

Of course. I have Tuesday the 12th at 10:30 or Wednesday at 17:00. Which suits you better?

Tuesday at 10:30, perfect.

Done. I have moved your session to Tuesday the 12th at 10:30. I am sending the confirmation over WhatsApp.

✓ Schedule updated Confirmation sent

Video · a real call with ToniAgent

“Many people don’t notice they’re talking to an AI.”

Tap to play

Nothing to install. Nothing to change.

From your usual number to a live agent, in four steps. No migrations and no changes to the way you work.

Step 01

You keep your number.

Calls keep coming in to the same phone. Your team keeps taking theirs. ToniAgent handles the rest.

Step 02

We connect your schedule.

API or a direct connector to Clinic Cloud, Mindbody, Docfav, Google Calendar and many more. Zero infrastructure.

Step 03

Brand tone
Services
Professionals
Opening hours
FAQs

We train your agent.

It learns your clinic’s services, professionals, prices and tone. We personalize it with you.

Step 04

We go live. For real.

It starts by answering only after hours. When you trust it, it handles 100%. You decide the scope.

Total visibility. Complete control.

It’s not a black box. Monitor every interaction, every appointment and every metric from a single panel — and adjust your agent’s behavior whenever you want.

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Logs and interactions in real time

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Operational metrics and analytics

✓

Calendars and actions executed

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Configuration of agents, flows and parameters

✓

Connectors with multiple schedules

Your data and your patients’ data, always secure.

An architecture designed from day one for the healthcare sector.

End-to-end encryption

Healthcare regulatory compliance

Advanced access and permissions

LOPDGDD and GDPR compliant

Infrastructure monitored 24/7

More than a year managing healthcare centres like yours.

We look after the diary of

+213.000

patients

Last month we handled

+3.500

appointments

And we book them when you can:

1 de cada 5

outside opening hours

My first holiday where I could switch off from the phone. I came back and the diary was full.

Laura Sánchez Podologia Sant Cugat

For 15 years I could not switch off from the phone. It has given me my life back.

Maite Charles Clínica Podològica Maite Charles

It is not a small amount for us. But it pays for itself: it gives back far more than it costs. It is superb.

David Medina Centre Mèdic Nou Montreix

From a single practice to a hospital group.

Choose by number of full-time professionals. Pay monthly or save 10% with the annual plan. No hidden lock-ins.

See all plans →

from

€266 /mo

annual plan · Starter · 1–2 professionals

The questions we get asked before starting

And the answers, straight up.

Will patients notice they are talking to an AI?

We tell them if they ask — the law requires it and we stand by it. Even so, most do not notice: it understands free-form sentences, not menus, and converses naturally. Try it yourself: call Marta.

What happens if it cannot answer something?

It transfers the call to your team. The recording and a summary of what was said stay in the panel, in case you need to go back over it.

Is it safe for health data? Is it GDPR-compliant?

Yes. End-to-end encryption, EU servers, GDPR and LOPDGDD compliance, and a data-processor agreement included.

Do I have to change my software or my phone number?

No. ToniAgent connects to your current calendar and your usual number. Nothing to install, no data migration.

How long does it take to go live?

Between 4 and 5 weeks: we train it on your services, professionals and tone, you test it, and you switch it on when ready.

Does it speak Catalan, Basque or Galician?

Yes — plus English, Chinese, Arabic and more. Every patient is served in their language, including the co-official languages required by Law 10/2025.

Is there a lock-in?

No. Pay month to month or save 10% with the annual plan. No hidden commitments.

You treat patients,
ToniAgent handles the rest.

Leave us your email and we’ll show you your own agent working with your center’s data. No commitment.

Our receptionist was spending more time on the phone than with the patients in front of her. Now the calls are handled, and she finally has time for everything else. I wouldn't go back.

Ferran Viladot Centre Ortopèdic Numància i Clínica de Podologia i Esport